Sales Policy

Effective Date: December 13, 2024

Welcome to Pexax. We value transparency, trust, and excellent customer service in every transaction. This Sales Policy outlines the terms and conditions that govern purchases made through our website https://pexax.site and establishes the rights and responsibilities of both Pexax and our valued customers.

By purchasing any product or service from Pexax, you agree to the terms and conditions set forth in this Sales Policy. If you have any questions or concerns, please contact us at:

Pexax
Street: 80016 Travis St, Killeen, Texas
Phone Number: (254) 200-1675
Email: info@pexax.site

1. General Terms of Sale

Pexax is committed to offering high-quality, luxury jewelry to enhance your style and commemorate special moments. Our Sales Policy governs the purchase of all products available on our website and ensures clarity and fairness for all customers.

By placing an order, you acknowledge and agree to the following:

You are at least 18 years of age or older, or have the consent of a parent or legal guardian.
You agree to pay for all items purchased, as well as any applicable taxes, shipping fees, or duties.

2. Pricing & Payment

2.1 Pricing

All prices listed on our website https://pexax.site are in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without notice, but the price at the time of purchase will remain valid for your order.

2.2 Payment Methods

We accept the following payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover
PayPal
Other secure payment options as available through our payment processor

All payment information is encrypted and securely processed. We do not store your payment details after your transaction is completed.

3. Order Confirmation

Once you complete your purchase, you will receive an order confirmation email containing your order details, order number, and receipt. If you do not receive a confirmation email within 24 hours, contact our customer support at info@pexax.site or (254) 200-1675 to verify your order status.

4. Shipping & Delivery

4.1 Shipping Methods

We offer a variety of shipping options to ensure your items arrive on time. Shipping costs will depend on the delivery location and selected shipping method. All orders are shipped using reliable courier services to guarantee timely delivery.

4.2 Delivery Time

Delivery time varies based on location and the selected shipping method. Estimated delivery times will be provided at checkout. Please note: delays may occur due to holidays, weather, or other unforeseen circumstances.

4.3 Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.

5. Order Cancellation Policy

If you need to cancel your order, please contact our customer support team as soon as possible at info@pexax.site or (254) 200-1675.

Cancellation Terms:

Orders that have not yet been processed or shipped may be canceled with no charge.
If the order has already been processed or shipped, you will need to return the item according to our Refund and Return Policy.

We reserve the right to cancel any order for reasons including but not limited to:

Incorrect payment details
Inventory issues or unavailability of a product
Fraudulent activity

You will be notified via email if your order is canceled.

6. Returns & Refunds

We want all our customers to be satisfied with their purchases. Our Refund and Return Policy details the process for returning items, requesting refunds, and exchanging products.

Please ensure you review our Refund and Return Policy here before initiating a return or refund request.

7. Warranty Policy

All Pexax jewelry comes with a limited warranty to ensure quality and craftsmanship. The warranty covers defects in materials and workmanship under normal use conditions.

What’s Covered:

Manufacturing defects (e.g., broken clasps, damaged settings)
Issues related to craftsmanship

What’s Not Covered:

Accidental damage, neglect, improper use, or unauthorized repairs
Normal wear and tear

If you experience an issue covered by the warranty, contact our customer support team at info@pexax.site. Proof of purchase will be required for warranty claims.

8. Product Availability

While Pexax makes every effort to ensure accurate stock information on our website, product availability is subject to change without notice. In the event that an item is out of stock, we will notify you and cancel the item from your order or delay the shipment until the product is available again.

If you have any questions about availability or order status, contact our support team at info@pexax.site.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Pexax shall not be held liable for any indirect, incidental, or consequential damages that result from the use of our products or website. This includes, but is not limited to, loss of profits, property damage, or personal injury.

Our maximum liability shall not exceed the amount paid by the customer for the product in question.

10. Contact Us

If you have questions, concerns, or need clarification regarding this Sales Policy or your order, please contact us directly at: