Refund and Return Policy

Effective Date: December 13, 2024

At Pexax, we are committed to ensuring that every customer is satisfied with their purchase. We value your trust and want your shopping experience with us to be seamless, enjoyable, and worry-free. This Refund and Return Policy outlines the terms under which returns, exchanges, and refunds are accepted.

By purchasing products from Pexax, you agree to the terms of this Refund and Return Policy. If you have any questions or need assistance, feel free to contact us at:

Pexax
Street: 80016 Travis St, Killeen, Texas
Phone Number: (254) 200-1675
Email: info@pexax.site

1. Eligibility for Returns and Refunds

We aim to ensure our customers are fully satisfied with their purchases. However, to qualify for a return or refund, the following conditions must be met:

The item must be unused, in its original condition, and in its original packaging.
The request must be submitted within 30 calendar days of the purchase date.
The item must be accompanied by the original receipt or proof of purchase.
The item must not have been personalized or customized unless it is defective or damaged.

2. How to Request a Return or Refund

If you believe your order is eligible for a return, refund, or exchange, follow these steps:

Step 1: Contact Us

Contact our customer support team at info@pexax.site or (254) 200-1675 with the following information:

Your order number
The reason for the return or refund request
Any supporting photos (if the item is defective or damaged)

Step 2: Await Confirmation

After submitting your request, our team will review it and respond within 3-5 business days. If your request is approved, we will provide instructions on how to return the item.

Step 3: Ship the Item Back

If your return request is approved, ship the item back to the address provided by our customer support team. Please ensure the item is securely packaged to prevent damage during return shipping.

3. Refund Processing

If your return is approved, Pexax will process your refund within 7-10 business days after receiving the returned item. Refunds will be issued to the original payment method used at the time of purchase.

Please note:

Refunds may take additional time depending on your bank or financial institution.
Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.

4. Damaged or Defective Items

We take great care to ensure that all items are in perfect condition before shipment. However, in the unlikely event that your item is defective, damaged during shipping, or incorrect, we will resolve the issue promptly.

How to Report a Damaged or Defective Item:

Contact our customer service team within 7 days of receiving the item.
Provide your order number and attach photos showing the damage, defect, or incorrect item.

Upon verification, Pexax will provide a full refund or replacement at no additional cost to you.

5. Non-Returnable Items

Certain items are non-returnable and non-refundable unless they are damaged, defective, or incorrect. These include:

Personalized or custom-made items
Items marked as final sale
Items missing their original packaging

6. Exchange Policy

We offer exchanges for eligible items under the same conditions as our return policy (e.g., items must be in original condition and returned within 30 days). If you’d prefer an exchange rather than a refund, contact our customer support team at info@pexax.site or (254) 200-1675, and we’ll assist you with the process.

7. Shipping Costs for Returns

Unless the return is the result of a defective, damaged, or incorrect item, customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the return reaches us safely. Pexax is not responsible for items lost in transit during the return process.

8. Return Address

All approved returns should be sent to the following address:

Pexax
80016 Travis St
Killeen, Texas, 76542

Please ensure the item is securely packed to avoid further damage during the return process.

9. Policy Updates

We reserve the right to modify, change, or update this Refund and Return Policy at any time. All changes will take effect upon posting to https://pexax.site. Your continued use of our website following changes indicates your agreement to the new terms.

10. Contact Us

If you have any questions or need assistance with your return, exchange, or refund, please contact us: